Q&A

Yes, you need to create a customer account to register for the raffles and try to purchase an Orlinski Shop piece.
However, it is possible to order a product from our "SHOP" collection with a simple email address. However, we recommend that you register in order to follow our news, to be notified in advance of the release of our next products and to be able to centralize the information and documents related to your orders.

Simply click on the "Forgot your password?" link on the login page and enter your email address. You will receive an email to reset your password. If you do not receive an email within 15 minutes, please check your spam/junk mail.

Upon acceptance of your payment, you will be redirected to a payment confirmation page. You will then receive a confirmation email summarizing the details of your order. If you have not received an email within 15 minutes, please contact our customer service department by email at: [email protected] and indicate your order number.

To verify that your order has been shipped, log in to your account and/or check your emails to track its status.
You will receive an email or sms from the carrier as soon as it is shipped. If necessary, contact our customer service at [email protected] with your order number and your tracking number.

Once you have made the payment and received your confirmation email, you cannot cancel your order. However, it will be possible for you to return the items after receipt if you meet all the conditions of our return policy. You will be responsible for the return shipping costs.