Q&A

Questions

• Do I need an account to place an order?

  Yes, you need to create a customer account to register for drops in order to be able to purchase an exclusive Orlinski Shop piece.
  
  However, you can order a product from our permanent "Store" collection simply by entering your e-mail address.
  Nevertheless, we recommend that you register so that you can stay up to date with our latest news, receive previews of upcoming product releases and have easy access to all the details and documentation relating to your orders.

• Forgot your password?

  Just click on the "forgot your password?" link on the login page and enter your email address. You will receive an email to reset your password.
  If you don't receive the email within 15 minutes, please check your spam/junk folder.
  

• Have you received my order?

  When your payment has been accepted, you'll be redirected to a payment confirmation page.
  You'll then receive a confirmation email with your order summary.
  If you don't receive an email within 15 minutes, please check your spam/junk folder.
  Otherwise, please email our Customer Service department at the following address: [email protected] and state your order number.

• I still haven't received my order. What's happening?

  To check that your order has been dispatched, log in to your account and/or check your emails to track its status.
  You will receive an email or text message from the carrier as soon as your order has been dispatched.
  
  If you have any questions about a product or an order, please do not hesitate to contact our customer service.
  
  We can be reached from Monday to Friday by phone at +33 1 81 80 05 35 from 10:30 am to 12:30 pm and from 2:30 pm to 6:30 pm and by e-mail at [email protected].
  
  Our teams will answer you within a maximum of 48 hours (excluding weekends and holidays).

• Can I cancel or change my order?

  Once you have made payment and received your confirmation email, you cannot cancel your order.
  However, you can return the items after receipt as long as you meet all our returns policy terms.
  Please contact our Customer Service department at [email protected] or by phone on +33181800535. Our team is on hand to help from 10.30 am to 12.30 pm and from 2.30 to 6.30 pm.